Terms and Conditions

Platinum Security Systems

These Terms and Conditions govern your use of the Platinum Security Systems website and the information and services provided through it. By accessing or using this website, you agree to these Terms and Conditions.

2. Use of This Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in a way that may damage or interfere with its operation
• Attempt to gain unauthorised access to the website, systems, or data
• Use website content for unlawful or misleading purposes
• Copy or distribute protected website content without permission
• Submit false, misleading, or harmful information through website forms

3. Security Services

The security solutions displayed on this website are provided for general informational purposes.

The appropriate security system or service may vary depending on the property, location, existing infrastructure, customer requirements, and other relevant circumstances.

A consultation, site assessment, or additional information may be required before Platinum Security Systems can recommend or provide a particular solution.

4. Quotes and Pricing

Any pricing or service information displayed on the website is general information unless specifically stated otherwise.

Quotes may be based on factors including:

• Customer requirements
• Property or site conditions
• Equipment required
• Installation requirements
• Labour requirements
• Monitoring or ongoing services
• Additional work identified during assessment or installation

A quotation may be subject to its own terms, validity period, exclusions, and conditions.

5. Appointments and Installations

Customers are responsible for providing accurate information about the property and requested services.

Where installation or on-site services are required, customers must provide reasonable access to the relevant areas of the property at the agreed time.

Additional work that was not included in the original scope may require further approval and additional charges.

6. Payments

Payment requirements for products, installations, monitoring, maintenance, or other services will be outlined in the applicable quotation, invoice, agreement, or service arrangement.

Customers are responsible for making payments according to the agreed terms.

7. Products and Equipment

Security equipment may be supplied by third-party manufacturers.

Product availability, features, specifications, designs, and compatibility may change from time to time. Images and descriptions displayed on the website are provided for general reference and may not always represent the exact product supplied.

8. Warranties

Applicable product warranties may be provided by the relevant manufacturer.

Any warranty relating to installation or workmanship will be subject to the terms provided with the applicable quotation, invoice, agreement, or service.

Nothing in these Terms and Conditions is intended to exclude any rights or remedies that cannot legally be excluded under applicable Australian consumer law.

9. Alarm Monitoring and Third-Party Services

Some security solutions may involve monitoring providers, telecommunications networks, internet services, mobile networks, cloud platforms, manufacturers, or other third-party services.

The operation of these services may depend on systems outside Platinum Security Systems direct control.

Availability and performance may therefore be affected by internet outages, telecommunications failures, power interruptions, third-party system failures, or other circumstances beyond our reasonable control.

10. Website Information

We take reasonable care to provide accurate and current information on our website. However, website content may be changed or updated at any time.

We do not guarantee that all website information will always be complete, current, or free from errors.

Customers should contact Platinum Security Systems directly to confirm specific product, service, pricing, or availability information.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, logos, images, layouts, and other materials, belongs to Platinum Security Systems or is used with appropriate permission.

You may view website content for personal or legitimate business purposes. You may not reproduce, modify, distribute, publish, or commercially use website content without prior permission.

12. Third-Party Links

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information. Platinum Security Systems does not control third-party websites and is not responsible for their content, availability, security, or practices.

13. Limitation of Liability

To the extent permitted by law, Platinum Security Systems is not responsible for losses or damages arising from the use of, or inability to use, this website or reliance solely on general information provided through the website.

Specific rights, responsibilities, warranties, and liabilities associated with security services may also be governed by the relevant quotation, contract, service agreement, or other written arrangement.

14. Cancellations and Changes

Cancellation, rescheduling, or changes to an installation, service, monitoring arrangement, or other booking may be subject to the conditions specified in the relevant quotation or service agreement.

Customers should contact Platinum Security Systems as soon as possible if changes are required.

15. Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy.

16. Changes to These Terms

Platinum Security Systems may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version will be published on the website.

17. Governing Law

These Terms and Conditions are governed by the applicable laws of New South Wales, Australia.

18. Contact Us

If you have questions about these Terms and Conditions, please contact:

Platinum Security Systems
Phone: 1300 366 269
Email: [email protected]
Website: https://platinumsecurity.com.au